In the Article “Gaining Visibility and Commitment on
Technology Projects” by Douglas M. Arnstein, he explains the proper procedures
for a successful project outcome.
Developing a plan, with designated milestones and objectives, projected costs,
resources, established core members, and stakeholder participation, ensures
project success. Mr. Arnstein further
emphasizes that communication is the key to success, and while a project
manager directs the project, it is the collective effort of more than one
person that completes a project.
A project can fail due to many different reasons, but the
following are key factors in project failure:
- Poor planning - failure to utilize established project management tools to properly produce a plan and unrealistic deadlines or tasks.
- Little or no documentation - improper documentation outlining a project, leads to a project that cannot be tracked, no milestones or completion identifiers, and no set goals. A project needs documentation for direction.
- Bad communication – communication is the key to a successful project. Communication must be maintained throughout all aspects from start to finish. It helps establish the course of the project, to ensure it will be completed on time, or if adjustments are needed.
- Not enough, or no initial input from all resources involved - someone might have a good idea and start a project without prior consultation of the resources involved for completion. Without this knowledge there may be a technical or financial limitation preventing its completion. The more outsourcing that a project requires adds to the risk of failure and higher project cost.
- Improper resources – If all aspects of required resources are not explored during the planning phase, it may eventually be discovered that a project does not have the resources for completion.
- Lack of technical expertise – Especially in IT projects, improper communication might lead to project planners assuming that their technical resource has a capability that they do not possess. IT representatives should always be included as a core member of an IT project.
- Unforeseen delays – While not every conceivable problem can be foreseen, all projects should include some type of buffer zone to absorb any unpredicted delays. This will allow a project to remain on schedule as much as possible. Projects should be flexible to account for delays.
- Changes to the project – The project scope should be clearly defined and documented. Any changes that may arise should be vetted through a designated process to avoid the scope of the project changing after implementation.
In conclusion, projects that are unstructured, lack
direction, and utilized little to no communication are doomed to fail.